Nerdio Virtuoso

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I want to contact support
Our Nerdio superheroes are ready to help.  You can reach our product teams directly via email and we'll promptly address your request:   For Nerdio Manager for MSP (NMM):  email us at nmm.support@g...
  1. For all NPC and NFA users
  2. Getting started
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Nerdio Manager for MSP Support Scope and Partner Responsibility
Applies to: Nerdio Manager for MSP For an overview of Nerdio's scope of support and where Nerdio fits into an MSP partner's scope of support, please see our image below. For a download (PDF) of th...
  1. Nerdio Manager for MSP (NMM)
  2. Release Notes, Alerts and Scope of Support
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I get an error “The View agent reports that this desktop is currently logging off a previous session” when I log into my desktop
Applies to: Nerdio Private Cloud (NPC) The error message "The View agent reports that this desktop is currently logging off a previous session" is generally displayed when a VM has a process hang...
  1. For Nerdio Private Cloud (NPC) users
  2. Using Nerdio
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How do I shadow a specific user's desktop on a multi-user session host?
Applies to: Nerdio for Azure (NFA) Professional and Enterprise users only. How do I shadow a user's RDS session? If you're running an RDS environment such as one in the Nerdio For Azure (NFA) env...
  1. For all NPC and NFA users
  2. Using Nerdio
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I Need to Create a VPN Tunnel that supports IKEv1
    Your local firewall may only support the IKEv1 VPN.  This is common with Meraki devices.  In this case you will need to create a policy-based VPN in the Azure portal.  There are three main comp...
  1. Nerdio for Azure (NFA)
  2. Using Nerdio
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Accelerate - Reviewing FSLogix Errors via the Event Viewer
Applies to: Nerdio for Azure AVD (NFA) Professional and Enterprise users only.   When encountering an FSLogix profile mounting error such as the one below, you can review the cause of this ...
  1. Nerdio for Azure (NFA)
  2. Using Nerdio
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Reviewing Sysprep logs in Nerdio for Azure
Applies to: Nerdio for Azure (NFA) Professional and Enterprise users only. During "Power off & set as image" via the Nerdio Admin Portal or pool/collection creation in Nerdio for Azure the followin...
  1. Nerdio for Azure (NFA)
  2. Using Nerdio
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I Want to login to a AVD session via the MacOS Client
Please see Microsoft's documentation regarding downloading and configuring the Remote Desktop Client for MacOS by clicking this link HERE.  
  1. Nerdio for Azure (NFA)
  2. Using Nerdio
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How Do I Modify Web Filtering using SafeDNS?
Applies to: Nerdio for Azure (NFA) Professional and Enterprise users only. Modifying Web Filtering using SafeDNS SafeDNS provides online safety for private and corporate customers with internet ...
  1. For all NPC and NFA users
  2. Using Nerdio
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A User is Not Receiving an SMS message or Phone call for Two-Factor Authentication
By default, Nerdio supports two-factor authentication for all its Nerdio For Azure (NFA) customers and Nerdio Private Cloud (NPC) Performance and Enterprise customers.  Nerdio users that provide th...
  1. For all NPC and NFA users
  2. Using Nerdio
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