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Nerdio Help Center

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  2. For all Nerdio users

For all Nerdio users

Articles for all our users, IT admins and partners

Getting started

  • How do I print to my printer?
  • How do I sign into my Office 365 MFA - enabled/enforced account?
  • How much Outlook email storage space do I get?
  • I am locked out of my account. What do I do?
  • I want to contact support
  • I want to use WVD Pools
See all 9 articles

Using Nerdio

  • A User is Not Receiving an SMS message or Phone call for Two-Factor Authentication
  • Adobe - GPO defaulting to reader
  • Am I using Nerdio for Azure (NFA) or Nerdio Private Cloud (NPC)?
  • B - An open application is preventing the user session from logging off.
  • Can I pay by credit card?
  • Can I pay my Nerdio bill in currencies other than USD?
See all 49 articles

IT administration

  • Can I consolidate file and AD servers?
  • Can I edit idle timeout for RDS Sessions?
  • Can I redirect known files to OneDrive instead of my File Server?
  • Can I safely delete demo users?
  • How do I import users from Office 365?
  • How do I keep track of desktop logins in my account?
See all 21 articles

Nerdio Admin Portal

  • Changing the password for trial users
  • How do I create Windows 10 VDI desktops?
  • How do I manage SMS PASSCODE services?
  • How do I reassign user license to another user?
  • I want to add or remove a user from Active Directory group
  • I want to change user's information such as last name or mobile number?
See all 25 articles

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