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Email forwarding


Applies to: Nerdio Manager for MSP (NMM) v3.4.0+


NMM allows MSPs to forward one user's email to another user/group, or to multiple users/groups, while he or she is on vacation or out of the office. This can be accomplished easily using the "Forward email" feature.

Initial setup

Before you begin, make sure you navigate to Settings > Portal Environment section of your account and enable "Email notifications" to send emails out of NMM. Also, make sure "User mailbox management" setting is set to "Enabled" to see Forward/Unforward options for your user account:

Email_ntifications_enabled.PNG

Note: MailboxSettings.ReadWrite permission is assigned to the Nerdio enterprise app in your Azure tenant in order to send email notifications. 

Nerdio Tip

  • Users must have a Microsoft 365 license assigned in order to have their emails forwarded.
  • Users who do not have a valid Microsoft 365 license assigned, will see this message:No_license.PNG
  • Users must have a Microsoft 365 license assigned in order to have emails forwarded to them.

Forwarding emails

To forward email from one user to another, simply log into your account and navigate to the Users module. Select the user and click "Forward email" from the action menu drop-down:

fwdmail.PNG

On the "Forward email" pop-up enter the one or more user/group names and click "Confirm" button :

fwd_mail_popup.PNG

A notification email will be sent to the user whose email is being forwarded in the format given below:

fwdmail_notification_with_logo.PNG

 

Note: The email will be whitelabeled.

The following set of tasks are executed once you enable email forwarding for the user:

User_tasks.PNG

Once email forwarding is enabled for the user, you can see a "forward arrow" icon next to the user. Click the icon to view the recipient's details:

Click_fwd_icon1.PNG

 

Email unforward

To unforward emails select the user and click "Unforward email" from the action button drop-down:

select_unfwdmail.PNG

 

On the "Unforward email" pop-up, click "Confirm" button:

unfwd_mail_popup.PNG

A notification email will be sent to the user whose email is being unforwarded in the format given below:

unfwd_mail_notification_with_logo.PNG

Note: The email is whitelabeled.

The following set of tasks are executed once you enable email forwarding for the user:

Unfwd_mail_tasks.PNG

And email forwarding will be disabled for the user. The "forward arrow" icon next to the user will also be removed.

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Important Notification for NFA Partners Only
  • Microsoft is sunsetting Azure Classic (not Azure Virtual Desktop (AVD)) - Microsoft Article
  • NFA sunset occurs February 20th, 2023
  • NFA will be fully supported until the official sunset - nfa.support@getnerdio.com

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