Applies to: Nerdio Manager for MSP (NMM) V3.1.0+
NMM portal allows MSPs to publish announcements to their customer accounts. MSPs can configure two types of announcements:
- Alerts: These announcements are displayed at the top of the page once the customer logs into their account
- Pop-ups: These announcements are displayed in the form of pop-ups once the customer logs into their account
To configure announcements on NMM portal, navigate to Settings >Announcements:
On the announcements page, you can view a list of existing announcements:
Through the announcements page, you can perform the following actions:
Create announcements
On the "Create announcement" pop-up, enter the following fields:
- Is active: Check this flag if you want to activate the announcement. Uncheck the flag if you wish to disable the announcement
- Announcement name: Enter a name for the announcement
- Announcement text: Enter a description for the announcement. You can format the text or insert images.
- Announcement type: Select the type (alert or pop-up) of announcement
- Display period: Select a date range for which you want to display the announcement
- Built-in role filters: Select user roles that will see the announcement
- Show to single-user (in every install): Check this flag if you wish to show this announcement to a single user in every install. The announcement will be displayed until the user hides it.
- Click "OK" button to confirm the action
Edit announcements
Select an existing announcement and click "Edit" button next to it:
On the "Edit announcement" pop-up, you can edit the following fields:
- Is active: Check this flag if you want to activate the announcement. Uncheck the flag if you wish to disable the announcement
- Announcement name: Enter a name for the announcement
- Announcement text: Enter a description. You can format the text or insert images.
- Announcement type: Select the type (alert or pop-up) of announcement
- Display period: Select a date range for which you want to display the announcement
- Built-in role filters: Select user roles that will see the announcement
- Show to single-user (in every install): Check this flag if you wish to show this announcement to a single user in every install. The announcement will be displayed until the user hides it.
- Click "OK" button to confirm the action
Delete announcements
Select an existing announcement and click "Delete" button next to it:
Click "OK" button to confirm action:
Preview announcements
Before enabling announcements, you can get a preview of them and tweak the content/settings if required. Select an announcement of type "Alert" and click "Preview" button next to it. You will be able to view the preview of the announcement at the top of the page as shown below:
Similarly, you can select an announcement of type "Pop-up" and click "Preview" button next to it:
You will be able to view the preview of the announcement as a pop-up as shown below:
Sounds interesting, but for what would I typically use this? I am not a huge fan of documentation using brainless example texts like "Demo alert". Would I want to use this to keep my team up to date with the latest maintenance work done for a customer? 😕
I like this Wiki platform (hoping that you use it and will answer my question ...), what software is this?
Hi Remo,
We use ZenDesk for our Ticketing, Support site and this forum. It's been pretty easy to manage and scale but we are hoping to give the forums a facelift soon.
We do offer a changelog feature at the host pool level to document and view template updates, etc. The messaging feature was driven by partner requests to alert their 3rd party vendors or customer located admins to any major alerts or changes. Not a commonly used feature by all but one that received enough requests to add on.
Thank you for taking the time to post in our community!