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Nerdio Help Center

Temporarily Bypassing SafeDNS

To troubleshoot service issues, it can be useful to temporarily bypass SafeDNS. You can use these steps to do so:

 

  1. From DC01, open up the DNS Manager and right-click "DC01", then select properties.
  2. From the "Forwarders" tab, click Edit and add an IP address to a public DNS server such as Google  (8.8.8.8, 8.8.4.4) or CloudFlare (1.1.1.1)
  3. From your account in the Nerdio Admin Portal, expand the Network tab on the left and select Firewall.
  4. Click "Add Rule"
  5. Allow outbound traffic from any source using port 53 to the IP you used for the new forwarder.
  6. Ensure that the priority is above the existing system rule titled "Allow DNS to SafeDNS" (use a number lower than 501)
  7. Save the rule and confirm that DNS is functioning as expected.
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