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Does Nerdio store customer information?


Applies to: Nerdio Manager for MSP (NMM)


Nerdio Manager is an Azure application that is installed into your (the MSP's) Azure subscription. As the end-customer's managed service provider you then create a NMM account, allowing you to provision, manage and optimize their AVD-based IT environment in Azure. Nerdio Manager creates a service principal in your customer's Azure tenant when the NMM account is first created, and makes Microsoft Graph API calls using that service principal to execute the tasks you initiate from the Nerdio Manager portal.

Nerdio staff does not have access to your install of Nerdio Manager, unless you specifically grant access. Consequently, Nerdio staff does not have access to the customer's data. Nerdio Manager does not collect any customer data.

Your install of Nerdio Manager will report usage information to our licensing servers on a periodic basis. Specifically, we store the following information in our licensing servers about your NMM install and about each of your NMM accounts -

Your NMM install
  1. License registration information you provided during the installation of NMM: first name, last name, company, phone number, email address, distributor, and Azure tenant & subscription's name, ID and domain
  2. Email address of user that last updated your NMM install
  3. Initial version of NMM that you installed
  4. Current version of NMM

Your NMM customer accounts

  1. Account name and ID
  2. Date and time account was created
  3. Azure tenant, subscription and region of account
  4. Identity method of account (Azure AD DS or Active Directory)
  5. Whether account has been tagged as an Internal Use account
  6. Status of account (Active or in process of being provisioned)
  7. AVD Workspaces name and ID
  8. Number of Host Pools, their names and IDs
  9. Number of Hosts in each host pool
  10. Number of VMs in each host pool
  11. Number of CPU cores in each host pool
  12. Number of desktop users by host pool
  13. Count of user sessions by host pool
  14. Monthly active user count for current month and for past 30 days by host pool

For example, take a look at this screenshot of a test account:

mceclip0.png

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