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Does Nerdio store customer information?


Applies to: Nerdio Manager for MSP (NMM)


Nerdio Manager is an Azure application that is installed into your (the MSP's) Azure subscription. As the end-customer's managed service provider you then create a NMM account, allowing you to provision, manage and optimize their AVD-based IT environment in Azure. Nerdio Manager creates a service principal in your customer's Azure tenant when the NMM account is first created, and makes Microsoft Graph API calls using that service principal to execute the tasks you initiate from the Nerdio Manager portal.

Nerdio staff does not have access to your install of Nerdio Manager, unless you specifically grant access. Consequently, Nerdio staff does not have access to the customer's data. Nerdio Manager does not collect any customer data.

Your install of Nerdio Manager will report usage information to our licensing servers on a periodic basis. Specifically, we store the following information in our licensing servers about your NMM install and about each of your NMM accounts -

Your NMM install
  1. License registration information you provided during the installation of NMM: first name, last name, company, phone number, email address, distributor, and Azure tenant & subscription's name, ID and domain
  2. Email address of user that last updated your NMM install
  3. Initial version of NMM that you installed
  4. Current version of NMM
  5. Mailing address, if you enter the address on Settings screen

Your NMM customer accounts

  1. Account name and ID
  2. Date and time account was created
  3. Azure tenant, subscription and region of account
  4. Identity method of account (Azure AD DS or Active Directory)
  5. Whether account has been tagged as an Internal Use account
  6. Status of account (Active or in process of being provisioned)
  7. AVD Workspaces name and ID
  8. Number of Host Pools, their names and IDs
  9. Number of Hosts in each host pool
  10. Number of VMs in each host pool
  11. Number of CPU cores in each host pool
  12. Number of desktop users by host pool
  13. Count of user sessions by host pool
  14. Monthly active user count for current month and for past 30 days by host pool

For example, take a look at this screenshot of a test account:

mceclip0.png

Product analytics data for your NMM customer accounts

Starting with v3.2 we track NMM feature usage information and capture product analytics data for:

  • Tasks
    -Job type | Number of successful | Number of failed
    -Count of all tasks in the last 30days
  • Page views
    -Page name | Url | Views count
  • Public API requests
    -Name | Url | Requests count
    -Name format: <HTTPMethod> ResourceName/ResourceAction, for example: GET Accounts/List
    Request count: all requests regardless of response status
  • Unique users
    -Number of daily unique visitors, derived from page views
    -The number of users assigned to NMM application. We do not collect any details about users and do not track logins to the portal. Instead, we collect page views, so as to know the number of unique visitors and which pages they visited
  • MSP metrics (numeric value):
    -Accounts
    -count of linked RGs
    -count of linked Networks
    -Scripted actions
    -Scripted actions assigned to global images
    -Scripted actions assigned to accounts
    -Azure runbook scheduled Scripted actions
    -linked Github repositories
    -Global images count
    -Count of Global images assigned to accounts
    -Users assigned to NMM
    -Users logged in
    -Custom roles
    -Cost estimates
    Account metrics (numeric value):
    -Desktop images
    -Desktop images applied to pools
    -AVD pools
    -Autoscale-enabled AVD pools
    -Scripted actions count
    -Count of Scripted actions assigned to pools
    -linked Github repositories
    -count of linked RGs
    -Directory profiles
    -FSLogix profiles storage
    -Recovery vaults
    -Intune apps (enabled/disabled)
    -Intune devices
    -Intune compliance and configuration policies
    -Intune security policies
    -MSIX App Attach images
    -MSIX App Attach certificates
    -MSIX App Attach storage locations
    -Servers
    -count of linked Networks
    -Networks
    -VPNs<
    -Network security groups
    -Public IPs
    -NAT Gateways
    -Azure Files shares
    -Windows 365 network connections
    -Windows 365 provisioning policies
    -Windows 365 Cloud PC images
    -Azure monitor insights enabled/disabled
  • Settings for each account in an Install without tracking customer data
    • MSP settings (enabled / disabled):
      -Details of REST API activity - number of API calls to each endpoint along with their frequency -daily, weekly, also keep a tab on less frequently used APIs
      -Azure Runbooks
      -Notifications
      -Announcements
    • Account settings (enabled / disabled):
      -Intune
      -Remote Assistance
      -Azure Monitor Insights
      -Azure Runbooks
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Important Notification for NFA Partners Only
  • Microsoft is sunsetting Azure Classic (not Azure Virtual Desktop (AVD)) - Microsoft Article
  • NFA sunset occurs February 20th, 2023
  • NFA will be fully supported until the official sunset - nfa.support@getnerdio.com

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