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Understanding billing for Nerdio Manager for MSP

Applies to: Nerdio Manager for MSP (NMM) partners and distributors

Calculating charges

Nerdio billing is consumption-based, which ensures that you pay only for what you use. NMM charges are calculated monthly on the first of the month for the previous month. Charges are based on the average number of desktop users in the previous month.

Your NMM install reports the number of AVD desktop users across your NMM accounts to our licensing servers on a regular basis. At 12:01 a.m. UTC on the first day of every month, we will average out the number of users in your NMM Install, apply any discounts such as Internal Use License (IUL) or volume discounts, and calculate the charges for the previous month. Note that we pro-rate charges. For example if you assign AVD desktop to a user on the 20th, not the 1st, we charge for that user for 10 days, not the entire month.

Nerdio Tip An AVD desktop user is a user that has been assigned an AVD desktop or RemoteApp. Nerdio will bill for the user irrespective of whether the user logs in to their AVD desktop/RemoteApp or not.

If user is assigned multiple desktops or RemoteApps, Nerdio will count the user once.


Invoicing for charges

Once the charges are calculated- 
1. If you signed up for NMM via a distributor, we consider you a “distributor partner” and will invoice your distributor for the charges. You will not see an invoice from us. You will be able to view the number of desktop users we tracked on a daily basis and used to calculate the charges. 
2. If you signed up for NMM directly with us, we consider you a “direct partner”. We will report usage to Azure Marketplace. Azure will invoice you on your Azure bill. You will pay Microsoft and Microsoft will pay Nerdio. You will see an invoice in the NMM portal, however you will not pay the invoice. The invoice is for your accounting purposes and to understand how the charges were calculated. You will be able to view the number of desktop users we tracked on a daily basis and used to calculate the charges. NMM invoices indicate that Nerdio will charge you Azure Subscription for usage as shown below:mceclip5.png
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Important Notification for NFA Partners Only
  • Microsoft is sunsetting Azure Classic (not Azure Virtual Desktop (AVD)) - Microsoft Article
  • NFA sunset occurs February 20th, 2023
  • NFA will be fully supported until the official sunset -


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