NMM Users and Roles at the MSP level

Applies to: Nerdio Manager for MSP (NMM)

Users and Roles Overview

Nerdio Manager for MSP allows you to grant users access to the NMM application with varying levels of permissions at the MSP level and customer account level. For example, you can create MSP Help Desk users that are able to view specific accounts, and can login to and manage those accounts. Or you can create MSP Billing Admins, who do not have account-level access but have full access to the Billing module. Admin access can optionally be configured to expire after a set number of days.

Access levels

Super Admin: Can manage all accounts and all admins

MSP Admin: Can manage multiple customer accounts

MSP Help Desk: Can manage users, groups, and WVD user sessions on select accounts

MSP Billing Admin: Can view billing information for all accounts

Account Admin: Manages a single customer account 

Account Help Desk: Can manage users, groups, and WVD user sessions on a single account

End-user: Can manage their own desktops

Granting user access

To grant a user admin access, at the MSP level of NMM, click on Users and Roles. Click the Add button on the right side of the page.

Select a role, accounts (if relevant), add users or groups, and select an expiration for the access.

Role Permissions

The following chart (download link here) details the permissions assigned to each user role.