Applies to: Nerdio Manager for MSP (NMM)
Users and Roles Overview
Nerdio Manager for MSP allows you to grant users access to the NMM application with varying levels of permissions at the MSP level and customer account level. For example, you can create MSP Help Desk users that are able to view specific accounts, and can login to and manage those accounts. Or you can create MSP Billing Admins, who do not have account-level access but have full access to the Billing module. Admin access can optionally be configured to expire after a set number of days.
Super Admin: Can manage all accounts and all admins
MSP Admin: Can manage multiple customer accounts
MSP IT Admin: Can manage AVD host pools, servers, desktop images, backups on select accounts
MSP Help Desk: Can manage users, groups, and AVD user sessions on select accounts
MSP Billing Admin: Can view billing information for all accounts
Account Admin: Manages a single customer account
Account Help Desk: Can manage users, groups, and AVD user sessions on a single account
End-user: Can manage their own desktops
Granting user access
To grant a user admin access, at the MSP level of NMM, click on Users and Roles. Click the Add button on the right side of the page.
Select a role, accounts (if relevant), add users or groups, and select an expiration for the access.
The following chart details the permissions assigned to each user role.