Prerequisites for GoLive Engineering with NMM

Applies to distributor partners who have purchased Nerdio Manager for MSP (NMM) through a Nerdio CSP distributor partner. 

This article is intended as a guide to help you understand how to engage with Nerdio and a GoLive Engineer to bring a single customer account into Azure.  The distributor will make this request on behalf of the partner which will result in the ability to schedule a kickoff call with the assigned GoLive engineer.

Prerequisites to be completed prior to engaging with a Nerdio GLE 

• Microsoft 365 tenant and Azure subscription has been procured and partner has control of those accounts
  • M365 or Windows 10 Ent licenses are available for Windows Virtual Desktop access
• Necessary Azure Resource Providers are registered [link]
• The Nerdio Manager for MSP application has been installed [link] [videos]
• The customer account migration path is determined [video]
• All components for the customers identity management are completed and available
  • An existing or new domain controller is available
  • Or Azure Active Directory Domain Services is setup and configured
• The project manager has the appropriate privilege and can grant access to GLE [link]
• The customer Azure subscription is purchased and has the appropriate quotas
• FSLogix storage requirements and the understanding and deployment strategy [link]
• Follow NMM release notes page 

Nerdio GLE Scope of Work - Partner engagements will occur between the hours of 8:00a CT to 5:00p CT:

• Nerdio Orchestration and best practices
• Image/Template management
• VPN Configuration
  • Including IKEv1 vs IKEv2
• Nerdio pool management and optimization features
• Azure VM series evaluation and configuration
• Backup strategy evaluation

NOT included in the GLE scope of work:

• Items typically past the Windows login
• PowerShell execution
• Line of Business (LOB) applications
• FSLogix host configurations
• Data migrations and shares
• Backup configuration and testing [link]
• Completing or performing the work itself (partners typically share their screen and the GLE will provide direction)
• Training - GLE scope is limited to this customer engagement\account and the items\tasks required to go live
• Third party vendor support – outside applications, hardware, SaaS, PaaS will be supported by the third party (typically the billing party)
  • GLE will signal or recommend any escalation to third parties
• Azure features outside of the Nerdio feature set (i.e. P2S, Azure Migrate, Azure Site Recovery)