Prerequisites for GoLive Engineering with NFA

Applies to distributor partners who have purchased Nerdio for Azure (NFA) through a Nerdio CSP distributor partner. 

Prerequisites to be completed prior to engaging with a Nerdio GLE 

• Office 365 tenant and Azure subscription has been procured and partner has control of those accounts
  • M365 or Windows 10 Ent licenses are available
• Nerdio Account has been provisioned and has an account number 5XXX-9XXX [link]
• Domain default has been set in the account [video]
• A partner admin has been created with Domain Admin privileges [link]
• Partner has assumed control over SafeDNS (password has been reset by the partner) [link]
• Backups are turned on for the account with at least one backup prior to any changes [link]
  • Backups will fire automatically the first morning after being enabled
• Time zone for backups has been set (turned on)
• Golden image and templates have been explained to partners [link]
  • Don’t touch Golden Image if there are no personal desktops
• RMM and AV installations have been explained to partners [link]
  • Don’t install on templates as it will cause sysprep errors
  • Startup scripts or GPO installations to be managed by the partner
• Delete unneeded sample user accounts (after the partner domain admin has been created) [link]
• If a VPN tunnel is going to be needed that feature should be enabled [video]
  • VPN does not need to be configured (it does need to be enabled)
  • Partner should have the remote site(s) public IP(s) and internal LAN address(es)

Nerdio GLE Scope of Work - Partner engagements will occur between the hours of 8:00a CT to 5:00p CT:

• Nerdio Orchestration and best practices
• Host and Golden Image/Template management
• VPN Configuration
  • Including IKEv1 vs IKEv2
• Office installation knowledge transfer (Nerdio to provide KBs)
• Nerdio pool management and optimization features
• Azure VM series evaluation and configuration
• FSLogix review and walk through from Nerdio orchestration
• User imports using Nerdio

NOT included in the GLE scope of work:

• Items typically past the Windows login
• PowerShell execution
• Line of Business (LOB) applications
• Completing or performing the work itself (partners typically share their screen and the GLE will provide direction)
• Training - GLE scope is limited to this customer engagement\account and the items\tasks required to go live
• Third party vendor support – outside applications, hardware, SaaS, PaaS will be supported by the third party (typically the billing party)
  • GLE will signal or recommend any escalation to third parties
• Azure features outside of the Nerdio feature set (i.e. P2S, Azure Migrate, Azure Site Recovery)