Applies to distributor partners who have purchased Nerdio for Azure (NFA) through a Nerdio CSP distributor partner.
Prerequisites to be completed prior to engaging with a Nerdio GLE
- Office 365 tenant and Azure subscription has been procured and partner has control of those accounts
- M365 or Windows 10 Ent licenses are available
- Nerdio Account has been provisioned and has an account number 5XXX-9XXX
- Domain default has been set in the account
- A partner admin has been created with Domain Admin privileges
- Partner has assumed control over SafeDNS (password has been reset by the partner)
- Backups are turned on for the account with at least one backup prior to any changes
- Backups will fire automatically the first morning after being enabled
- Time zone for backups has been set (turned on)
- Golden image and templates have been explained to partners
- Don’t touch Golden Image if there are no personal desktops
- RMM and AV installations have been explained to partners
- Don’t install on templates as it will cause sysprep errors
- Startup scripts or GPO installations to be managed by the partner
- Delete unneeded sample user accounts (after the partner domain admin has been created)
- If a VPN tunnel is going to be needed that feature should be enabled
- VPN does not need to be configured (it does need to be enabled)
- Partner should have the remote site(s) public IP(s) and internal LAN address(es)
Nerdio GLE Scope of Work - Partner engagements will occur between the hours of 8:00a CT to 5:00p CT:
- Nerdio Orchestration and best practices
- Host and Golden Image/Template management
- VPN Configuration
- Including IKEv1 vs IKEv2
- Office installation knowledge transfer (Nerdio to provide KBs)
- Nerdio pool management and optimization features
- Azure VM series evaluation and configuration
- FSLogix review and walk through from Nerdio orchestration
- User imports using Nerdio
NOT included in the GLE scope of work:
- Items typically past the Windows login
- PowerShell execution
- Line of Business (LOB) applications
- Completing or performing the work itself (partners typically share their screen and the GLE will provide direction)
- Training - GLE scope is limited to this customer engagement\account and the items\tasks required to go live
- Third party vendor support – outside applications, hardware, SaaS, PaaS will be supported by the third party (typically the billing party)
- GLE will signal or recommend any escalation to third parties
- Azure features outside of the Nerdio feature set (i.e. P2S, Azure Migrate, Azure Site Recovery)
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