Why is there a Refresh icon for my customer's account?

Applies to: Nerdio For Azure (NFA) Managed Service Partners (MSPs) only

Question:

Why is there a "refresh" icon next to my customer's account?

Answer:

Occasionally, you may notice a "Refresh" icon, such as the one shown in the screenshot below, for one of your NFA accounts:

This icon is displayed for accounts that are in "INACTIVE", "STALE" or "DORMANT" status. These are accounts where Nerdio is unable to connect to Azure AD or Office 365. Refer this article to learn more about different account statuses.

If you hover over the "refresh" icon, you will see a tooltip "Update AD cache, check Azure and O365 status" as shown in the screenshot below:

What happens when you click the "refresh" button?

The following set of actions are triggered when you click "refresh" icon on your STALE/ INACTIVE/ DORMANT account:

1. The message "Update AD Cache and check Nerdio users tasks were successfully added and will be executed soon" is displayed at the top of the "Accounts" screen
2. The "Updating account status" activity along with the status is added under "Logs->Management Tasks" section:
3. The "Updating account status" activity triggers "Update AD cache" and "Checking account status" tasks under "Logs-> Management tasks" section.  These tasks can be seen under "Logs-> Management tasks" only after you enable "Display automated tasks" under "Settings": Note: The data from these two tasks will be added to the NAP database
4. In case of any errors, they will be logged under "Logs->System logs" under NAP. You can locate the errors in the system logs with the help of the "Task ID" from the database tables

Nerdio Tip

1. The "refresh" button will never be disabled

2. If a user clicks the "refresh" button more than once, the "Updating account status" activity will get added to "Logs->Management Tasks" but its description will indicate that an earlier refresh task is already in progress
3. If a user clicks the "refresh" button more than once within 6 hours of triggering a previous refresh task and:
   • If the previous refresh task status is ERROR: "Updating account status" activity will be added under "Logs-> Managements tasks" and "Update AD cache" and/ or "AzureAdminAndO365Status’ task will be triggered again
   • If the previous refresh task status is COMPLETE: "Updating account status" activity will be added but the task description will show existence of earlier task and no new task will be added
   • If the previous refresh task status is IN PROGRESS: "Updating account status" activity will be added but description will show existence of earlier task and no new task will be added
   • If the previous refresh task status is PENDING: "Updating account status" activity will be added but description will show existence of earlier task and no new task will be added
4. When the refresh button is clicked 6 hours from a previously completed refresh task, new refresh tasks will be added
5. Audit service will run both the refresh tasks upon execution irrespective of earlier task status or interval