Managing Users – Nerdio Help Center

Applies to: Nerdio Mobile app users only.

About Users

Nerdio mobile app allows you to manage Nerdio users in your Nerdio account. You can view a list of all users within an account that you manage and perform critical tasks such as :

Resetting user password
Resetting user desktop
Locking/unlocking user
Archiving a user
Deleting a user
Disabling/enabling user login
Restoring an archived user
Enabling a disabled user

Accessing Users

Follow the steps below to navigate to the Users module:

Log in to Nerdio mobile app with your NAP credentials.
Select an account to manage (i.e. 5299)
Tap Users in the main menu:

Exploring Users

You can view and manage all your users in one place. Tap on a user record (i.e. Sally Sales) to view more details:

To manage a user, at the bottom menu strip select:

Reset Password to reset password for a user
Reset Desktop to reset a user's desktop
Unlock to unlock a locked out user
More to view more options: Archive, Delete and Disable/enable login

You can tap the filter icon at the upper right corner to filter the user list and see if a user is active, disabled or archived. By default, the user list displays only active users.

You can clear out the filtered results by tapping on the applied filter again (i.e. Archived) and you will see the entire list of active users.

Resetting Password

You can use this option when a user has forgotten the password to access its account.

If you wish to reset the password for your user's account, tap the Reset Password icon at the bottom of the User Details screen. A dialog box as shown below opens up. Tap on "Yes, reset" to proceed to the next screen:

Another way to reset your password is swiping left on the "Users" screen. Simply swipe left on a user record and the Reset Password option will appear:

Resetting Desktop

You can use this option to reset a user's desktop when the user's desktop is unresponsive.

If you wish to reset your user's desktop, tap the Reset Desktop icon at the bottom of the User Details screen. Then tap on "Yes, reset" in the dialog box as shown below to confirm your action.

Unlocking/Locking User

If you wish to lock/unlock a user's account, tap the Unlock icon at the bottom of the User Details screen. Then tap on "Yes, unlock" in the dialog box as shown below to confirm your action.

Archiving User

If you wish to archive a user (i.e. Sally Sales), tap the More icon at the bottom of the User Details screen and select Archive. Then tap "Yes, next" in the dialog box as shown below to proceed to the next screen.

You need to transfer files and folders of the archived user to another user before archiving the user account. Select a new owner of Sally Sale's files, then check the "terms and conditions" checkbox and tap the Confirm button:

Once a user record is archived, the user can be found by applying the "Archived" filter from Users screen:

Deleting User

If you wish to delete a user's account, tap the More icon at the bottom of the User Details screen and select Delete. You will need to check the "Terms and conditions" checkbox and tap the "Yes, delete" button to confirm the deletion:

Note: When a user is deleted, the user account is permanently removed along with the user's files and folders.

Disabling/enabling User

If you wish to disable/enable a user's login, tap the More icon at the bottom of the User Details screen and select Disable/enable login. Then tap "Yes, disable" in the dialog box as shown below to proceed to the next screen.

Restoring an archived user

Go to Users screen and tap on the filter icon
Select Archived filter
Tap on the archived user record which you wish to restore (i.e. Sally Sales)
On the User Details screen, tap the Restore icon.
Then tap on "Yes, restore" in the dialog box as shown below to confirm your action.

If you wish to delete the archived user, tap the delete icon on the archived user's User Details screen. Check the "terms and conditions" checkbox and tap "Yes, delete" button to confirm the deletion

Enabling a disabled user

Go to Users screen and tap on the filter icon
Select Disabled filter
Tap on the disabled user record which you wish to enable login (i.e. Angie Accounting)
On the User Details screen, tap More and select Disable/enable login to enable login for the user.
Then tap on "Yes, enable" in the dialog box as shown below to confirm your action.