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Nerdio Help Center

Troubleshooting issues in Nerdio mobile app

Applies to: Nerdio Mobile app users only


If you're having trouble with Nerdio Portal mobile app, we recommend following these troubleshooting steps:

  1. Review the app's help guides on Nerdio Help Center.
  2. Ensure your device is using an operating system supported by the app, as listed in the guide here.
  3. Ensure you’ve updated to the latest version of the app.
  4. Delete the app from your device, then re-install it.
  5. If you're still having trouble, contact Nerdio Support.


Get more help

To contact us with questions, issues, or feedback for the app, you can contact us directly from the app.

  1. Tap Settings in the main menu.
  2. Tap Email Feedback to open an email ticket.


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Important Notification for NFA Partners Only
  • Microsoft is sunsetting Azure Classic (not Azure Virtual Desktop (AVD)) - Microsoft Article
  • NFA sunset occurs February 20th, 2023
  • NFA will be fully supported until the official sunset -


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