Applies to: Nerdio for Azure (NFA) Enterprise.
Refer to this KB article to determine if you are a NFA user.
After federating a domain you receive "This site can't be reached" error when trying to logon at portal.office.com with an O365 user.
This error occurs when ADFS trust credentials on PRX01 is no longer valid. If you powered off PRX01 for an extended amount of time, you will receive this error.
To fix this error create a ticket to email@example.com with the subject ADFS Trust/PRX01 User Access. In the body of your ticket include your account number and a brief description.
We will recreate the ADFS trust on PRX01 as well as reply to your ticket with local credentials so that you can logon to PRX01 in the future.