Applies to: Nerdio for Azure (NFA) users.
This known issue stems from hardware accelerated decoding for Remote Desktop Connections on a local device. This setting can be disabled on the local desktop by following the steps given below:
- From the
Computer Configuration -> Administrative Templates -> Windows Components -> Remote Desktop Services -> Remote Desktop Connection Client
- Double click the below setting located on the right-hand side:
Do not allow hardware accelerated decoding
Do not allow hardware accelerated decodingto ENABLED as shown in the screenshot below: