Applies to: Nerdio For Azure (NFA) and Nerdio Private Cloud (NPC) Managed Service Partners (MSPs)
Query:
How do I check the status of my account? And what does it indicate?
Resolution:
To check the status of your account:
- Login to Nerdio Admin Portal (NAP) as an IT admin
- Go to the account's page and look for the column "STATUS":
Now let us look at how to interpret the status of your account. The status of your Nerdio Private Cloud (NPC) account could either be:
- FREE_TRIAL: If you have just signed up for a Nerdio account, the status of your account will show as "FREE TRIAL" for the first fourteen days
- PENDING_CANCEL: If you have signed up for a Nerdio account and the trial has expired, your account status will be changed to "PENDING_CANCEL".
- ACTIVE: If you have purchased a valid NPC license and your account is up and running, it will be in "ACTIVE" state
The status of your Nerdio for Azure (NFA) account could either be:
- DELETED: If you have destroyed the account, it will be in DELETED state for sometime until it is removed from the Nerdio database.
- DELETING: If you have selected to destroy account after clicking Destroy button, the status will show as "DELETING"
- PROVISIONING: If you have started creating/provisioning an account, the status will show as "PROVISIONING"
- UPGRADING: If you have selected to upgrade account after clicking Upgrade button, the status will show as "UPGRADING"
- DORMANT:If there has been no management activity (excluding automated tasks) past thirty days, it will show as "DORMANT"
- INACTIVE: If there has no management activity (excluding automated tasks), it will show as "INACTIVE"
- DISCONNECTED: If your account's Azure or O365 connection is broken or the token has expired, it will show as "DISCONNECTED"
- STALE: If your account's AD cache is not current, it will show as "STALE"
- ACTIVE: If your account is up and running and is neither in any one of the above statuses, it will be in "ACTIVE" state
Nerdio Tip
- If your account is either in DORMANT, INACTIVE, DISCONNECTED or STALE state, you will see a "Help icon" next to the status. Hovering on the "help icon" will display more information about the account status.
What does it mean when the AD cache is not current? How do you fix that?
Same question.. What does it mean when the AD cache is not current? How do you fix that?
I had the same problem start two weeks ago, then a week ago the portal kept timing out syncing accounts. Reached out to tech support and they told me my DC needed more resources and needed to be rebooted. I did that and the error went away; has been okay last few days.
The error means there's a problem with AD sync. Maybe it should say "AD Sync" instead of "AD Cache". In my case, I created the problem by removing the public IP address from the AD server for the on-prem domain (Hybrid AD scenario). Turns out it needs a public IP address to talk to Nerdio management servers.