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Nerdio Help Center

Nerdio quick reference sheet


Applies to: Nerdio Private Cloud (NPC) customers/managed service partners (MSPs)


The table below gives you a snapshot of frequently used Nerdio tasks and the corresponding instructions:


Task Instructions
HOW TO LOG INTO YOUR DESKTOP FROM A COMPUTER

There are two ways to login to Nerdio desktop:

  1. Using VMWare Horizon client app
    1. Visit Nerdio login page: https://getnerdio.com/login/?_ga=2.79187732.1081544079.1546420845-183834563.1538737119
    2. Click the orange button to download  & install the Horizon Client for your OS (Windows 32bit\64bit or Mac)
    3. On the next screen, scroll down and find the right version of Horizon Client and click "Go to downloads"
    4. On the next screen, click the "Download" button
    5. Follow on-screen prompts to install the downloaded application
    6. Once the VMWare client is downloaded/configured, use this URL [https://ids[Customer]https://ids[Customer Number].nerdio.net to add a connection server
  2. Using a web browser
    1. Visit Nerdio login page: https://getnerdio.com/login/?_ga=2.79187732.1081544079.1546420845-183834563.1538737119
    2. Click the green WWW button www_button.png to access your Nerdio desktop from a public computer
    3. Enter your four-digit Account ID and you will be taken to the screen to log in to your Nerdio desktop
    4. Type in your cloud username: (firstname@Domain.com) or (firstnamelastinitial@Domain.com) and password: P@ssw0rd or your current password
    5. Once logged in, double click on Nerdio Desktop to connect
  3. Refer full article at https://help.nerdio.net/hc/en-us/articles/222152407

Note: The URL for accessing an NPC account is https://ids[four digit account id].nerdio.net

HOW TO LOG INTO YOUR DESKTOP FROM A MOBILE DEVICE
  • On your iPad or Android tablet, download the VMware Horizon Client app from the App Store
  • Run the app and click option ADD VIEW CONNECTION SERVER 
  • Enter ids[four digit code].nerdio.net and press on CONNECT 
  • Select option NERDIO DESKTOP 
  • Enter your cloud username and password

Note: The URL for accessing an NPC account is https://ids[four digit account id].nerdio.net

HOW TO DISCONNECT FROM YOUR DESKTOP
  • Run Start -> Sign out from within the cloud or
  • From the VMWare Horizon Client Toolbar at the top of the screen ”Click “X” will disconnect your session
HOW TO CHECK YOUR EMAIL FROM OUTSIDE THE OFFICE
  • If you want to simply check your email without going through the steps of logging into your Cloud Desktop go to https://login.microsoftonline.com  
  • Use your MS Office credentials (email address and password) to login 
HOW TO CHANGE YOUR PASSWORD

Here are some default password guidelines from Nerdio:

  • We encourage users to change their password. Passwords must be at least 8-digits long and contain at lower and uppercase letters, number and symbols (three of the four above at least) 
  • Press CTRL+ALT+INS and to change your password 
  • In case you forget your password, you can reset your password by following the instructions given in https://help.nerdio.net/hc/en-us/articles/222414388

Note: These guidelines may vary as per your company policy

HOW TO RESET YOUR PASSWORD

Note: The URL for accessing an NPC account is https://ids[four digit account id].nerdio.net 

HOW TO SET UP AN EMAIL ACCOUNT ON AN iOS DEVICE (iPhone OR iPad)?

Refer this article to configure Office 365 accounts on an iOS device  

HOW TO SET UP AN EMAIL ACCOUNT ON AN ANDROID DEVICE?

Note: Android has eliminated its native email app and is now relying on Gmail only. Refer this article to configure O365 accounts in the Gmail app

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