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User roles for Nerdio partners

Applies to: Nerdio Private Cloud (NPC) and Nerdio For Azure (NFA)

Nerdio partners (Managed Service Providers and distributors) can create logins for others in their organization to log in to Nerdio Admin Portal (NAP). A partner can assign one of four different roles to other users. This allows partners to limit access to various employees managing their customers’ IT environments.

Role Manage other NAP users Manage customer accounts Billing & payment information
Partner Admin Full access Full access Full access
Partner Tier 2 Support Access limited to Partner Tier2 and Partner Tier1 Support users
Full access
No access
Partner Tier 1 Support No access Access limited to Users, Groups and Shared Mailboxes No access
Partner Billing Admin No access Access limited to Reports
Full access


How to view various user roles in NAP?

  1. Sign in to NAP as a Partner admin
  2. From the main menu, select "NAP users" tab
  3. On the "NAP users" page, scroll down and click the button "Add NAP user":NAP_user_tab.png
  4. Enter all details like first name, last name, email address, mobile number, etc and click "Save button to add a new user.
  5. Expand the "Role" drop down to view a list of user roles in NAP:User_roles_new.png


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