I am locked out of my account. What do I do?


Nerdio users are locked out and not allowed to login to their Nerdio desktop if they attempt to login with the wrong password several times in a row. This is a security feature.

Please contact your help desk, or contact us if we are your help desk, to unlock your account. We can unlock your account and keep the same password, or we can unlock the account and reset the password to a new one.

Some tips as to why you may have locked yourself out:

  • The caps lock key was on
  • There was an extra space at the end of the password
  • You used an old password

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