Nerdio Help Center

I want to unlock a locked out user

 
 

A user can lock themselves out of their Nerdio desktop when they attempt to login with the wrong password several times in a row.

To unlock a locked out user:

  1. Log in to Nerdio Admin Portal
  2. Navigate to the Users module and find the user that is locked out
  3. If the user is indeed locked out you will see a red lock icon
  4. There are two ways to unlock the user:
    • Click the red lock icon and confirm the action you are taking
    • Click the Reset password button, NAP will reset the password and unlock the account

 

 

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