There's a few options for you as an IT Administrator to reset the password for an user.
- If the user is logged into their desktop, have them press CTRL-ALT-INS (equivalent of CTRL-ALT-DEL) and click on Change Password.
- If the user is not logged into their desktop, have them log in and then do step 1.
- If the user is not able to log in then direct user to Password Reset portal (https://ids[four digit code].nerdio.net:5000) and have user follow on-screen prompts. It’s best to take control over the computer at this point and walk the user through it. See this KB article for detailed steps.
- If user doesn’t have access to the Password Reset portal or doesn’t have a mobile phone or passcode set up, only then log in to Nerdio Admin Portal and manually reset password for the user from the User management module.