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Nerdio Help Center

How do I retrieve a deleted folder or file?

Nerdio uses Microsoft Volume Shadow Copy to take version snapshots twice per day. To restore a folder or file that was previously deleted –

1. Navigate to the folder that currently contains, or previously contained, the file
2. Right click on the folder name and select “Restore previous version”
3. Select the folder for the appropriate date and click “Open”. Note, do not click “Restore”

You will now see a version of the folder with the files from the previous date. Locate the file you wish to restore and simply copy/paste it to the desired folder.

Nerdio Tip
  • Users can complete this task on their own and do not require administrator level privileges.
  • This feature is available on Nerdio servers and desktops.
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