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Nerdio Help Center

The desktop is very slow

The most common reason for a slow desktop is internet connectivity. Run a speed test from your computer. Copy this URL: and visit the website from your computer. Report the results to support. We recommend bandwidth of 1MBps or more per user and latency under 100ms.

Another reason could be that your desktop is tied up by some application such as Outlook, Excel or the browser. For example, you had a large Excel spreadsheet open and its busy calculating a formula. Wait for the application to finish its work.


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Important Notification for NFA Partners Only
  • Microsoft is sunsetting Azure Classic (not Azure Virtual Desktop (AVD)) - Microsoft Article
  • NFA sunset occurs February 20th, 2023
  • NFA will be fully supported until the official sunset -


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