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Nerdio Help Center

I forgot my password. What should I do?

Applies to: Nerdio Private Cloud (NPC) and Nerdio for Azure (NFA).

Ugh, we know the feeling. It’s frustrating when you want to log in and simply keep going. Good news is you can reset the password on your own and not wait on anyone else. 

You will need three things to reset the password on your own:
bulletpoint  Access to the internet, which you most likely do since you are reading this article.
bulletpoint  The four digit Nerdio Account ID for your organization.
bulletpoint  Your personal passcode


1. Visit the SMS Passcode password reset website. The address for the website is based on the four digit Nerdio Account ID for your organization.

https://ids[four digit code]

For example, if your organization's four digit code is 1010, the URL will be:

2. Enter your username. This is the username you use to log in to your Nerdio desktop. Click Next.

3. Enter your personal passcode and click Next. This passcode is not your Windows login password. It is a passcode you created when you first gained access to SMS Passcode self-service password reset feature.

4. If your passcode is valid, you will receive a passcode via text or voice. Wait for a text message with a Nerdio passcode. We will send the text message within a few seconds to your mobile number we have on file. If the number we have on file is not a mobile number, you will receive an automated phone call and the passcode will be read out to you. You will have two minutes to enter the passcode. Click Next to proceed to the next step.

5. Finally, enter your new password and click Next. Passwords must be at least eight characters long, must include an uppercase letter, a lowercase letter, a number and a non-alphanumeric character. You are allowed to change your password once per day.



Don't hesitate to contact us if you are unable to reset your password on your own. Note that the self-service password reset feature must be enabled in the account.

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