Nerdio Help Center

I want to login to my NFA desktop

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Hold on, before you go any further, note that this article applies to Nerdio for Azure (NFA) users only. See this KB article to determine if you are a NFA user.


Use RDP file  

As a NFA user, you should have received a RDP file via email or may have the RDP file already placed on your local desktop. RDP stands for Remote Desktop Protocol and is a common way to connect to Windows desktops. Simply double-click the RDP file, enter your password and click OK to connect to your NFA desktop. (Mac users - you will need to install RD client first. See instructions below.)

You can request the RDP file from your IT administrator. They will generate a customized RDP file for you and assist you in placing the file on your local desktop.

The RDP file includes five default settings. You can ask your IT administrator to change any of these defaults before generating the customized RDP file -

  1. Use local printers when logged in to Nerdio desktop
  2. Allow copy-paste between local and Nerdio desktops
  3. Allow audio from Nerdio desktop to play locally
  4. Allow local microphone to work on Nerdio desktop
  5. Do not allow access to local drives from Nerdio desktop

 

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bulletpoint  RDP files are customized based on the user's RDSH server and username. You cannot use another NFA user's RDP file.
bulletpoint  RDP files work only if your local desktop is a Windows computer or a Windows tablet. For other devices, see below.

 

iPhone and iPad users   

Follow these steps to connect to your NFA desktop from an iOS device:

  1. Visit the AppStore, find "Microsoft Remote Desktop" and install it
  2. Open Microsoft Remote Desktop
  3. Tap the "+" icon in the upper right
  4. Select option "Desktop"
  5. For PC Name, enter the name of the remote computer provided to you. For example: ws02.nerdio.net
  6. Let User Account default to "Enter every time"
  7. Tap "Additional Options"
    1. Tap Gateway, then tap "Add Gateway"
    2. For Server Name, enter the RD Gateway Server provided to you. For example: rds5000.nerdio.net
    3. Let User Account default to "Use desktop user account"
    4. Tap Save to save the Gateway Server Name entry. You will be back on the Desktop screen
  8. Tap Save
  9. You will now see a new shortcut to your NFA desktop on the screen
  10. Double-tap the shortcut to connect to your desktop.
  11. You will be prompted to enter your username and password. Enter your credentials to access your NFA desktop. 

Apple Mac users   

Do you already have Microsoft's Remote Desktop client installed? If you do, open the RDP file you have received and enter your password to log in to your Nerdio desktop.

If you don't have Remote Desktop installed, please visit the AppStore first, find "Microsoft Remote Desktop" and install it. 

If you don't have access to the RDP file for some reason you can always follow these manual steps to connect to your NFA desktop from an iOS device:

  1. Visit the AppStore, find "Microsoft Remote Desktop" and install it
  2. Open Microsoft Remote Desktop
  3. Click the New or "+" icon
  4. Leave Connection name blank
  5. For PC name, enter the name of the remote computer provided to you. For example: ws02.nerdio.net
  6. For Gateway, select option "Add Gateway"
    1. In the pop-up, click Gateway
    2. On the Gateway tab, click the "+" button to start adding a new Gateway
    3. Leave Gateway Name blank
    4. For Server, enter the RD Gateway Server provided to you. For example: rds5000.nerdio.net
    5. Let User name and Password be blank
    6. Close the pop-up window
    7. Now select the newly added Gateway from the Gateway drop-down
  7. Close the window
  8. You will now see a new shortcut to your NFA desktop on the screen
  9. Double-click the shortcut to connect to your desktop.
  10. You will be prompted to enter your username and password. Enter your credentials to access your NFA desktop. 

Android users   

Follow these steps to connect to your NFA desktop from an Android device:

  1. Visit the Play Store, find "Microsoft Remote Desktop" and install it
  2. Open Microsoft Remote Desktop
  3. Tap the "+" icon in the upper right
  4. Select option "Desktop"
  5. Tap "Add Manually"
  6. For PC name, enter the name of the remote computer provided to you. For example: ws02.nerdio.net
  7. Let User name default to "Enter every time"
  8. Tap "Additional Options"
    1. Tap Gateway, then tap "Add Gateway"
    2. For Server Name, enter the RD Gateway Server provided to you. For example: rds5000.nerdio.net
    3. Let User Account default to "Use desktop user account"
    4. Tap Save to save the Gateway Server Name entry. You will be back on the Add desktop screen
  9. Tap Save
  10. You will now see a new shortcut to your NFA desktop on the screen
  11. Double-tap the shortcut to connect to your desktop.
  12. You will be prompted to enter your username and password. Enter your credentials to access your NFA desktop.
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