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Nerdio Help Center

I want to white label Nerdio


Applies to: Nerdio Private Cloud (NPC) and Nerdio For Azure (NFA) Managed Service Partners (MSPs) only


There are two main areas within the Nerdio platform where partners are able to white-label our solution and rebrand it as their own.

  • Nerdio Admin Portal (NAP)
    • The NAP is used primarily by Nerdio partner employees to manage their customer's Nerdio IT environment. Some partners may choose to give one or more of their customer IT admins access to Nerdio Admin Portal to manage their own Nerdio IT environment.
  • Desktop experience
    • Nerdio For Azure (NFA) and Nerdio Private Cloud (NPC) end-users log in to Nerdio desktops. There are three items that can be white labeled to hide the Nerdio brand from end-users:
      • The display name of the desktop (NPC only).
      • The ADFS authentication screen.
      • The server connection address (idsNNNN.whitelabeldomain.com instead of idsNNNN.nerdio.net).
Nerdio Tip
 
Do you want to white label the server connection address? Contact the engineering support team for instructions. There are additional fees required including the purchase of a Wild Card Certificate.

White labeling Nerdio

Follow these steps to white label Nerdio:

  1. Log in to NAP.
  2. Under Settings, click Whitelabel.
  3. Enable white labeling first, by sliding the button "Enable white-labeling" to ON.
  4. Specify various settings presented on screen
    1. Logo: Upload your company logo to replace the logo displayed in the upper-left corner of Nerdio Admin Portal, and in email notifications sent to end-users and admins.
    2. Favicon: Upload a favicon image file to replace the favicon displayed for Nerdio Admin Portal.
    3. App name: Choose a name for your product. It will replace the word "Nerdio" in the portal, in email notifications, ADFS authentication screen, NPC desktop name, and in other places where the word "Nerdio" is presented.
    4. Abbreviated name: Choose a three letter acronym for the product. It will replace the acronym "NAP".
    5. Brand color: Choose the main color used in NAP. This will change the color for section headings, selected menu items and other similar elements in NAP.
    6. Tint color: Choose the secondary color used in NAP. This will change the color for highlighted menu items and other similar elements in NAP.
    7. Phone: Enter the help desk phone number listed in email notifications sent to end-users and admins.
    8. Email: Enter the help desk email address listed in email notifications sent to end-users and admins.
    9. Help center URL: Enter the website NAP user will visit when he/she clicks on Help icon in upper right in NAP.
    10. NAP website address: NAP users visit https://app.nerdio.net to log in to NAP. To white label the URL and branding displayed on login page, enter the sub-domain that you would like to use with the generic URL adminportal.pro.
  5. Click "Save changes".
  6. If the server connection address was changed, Generate new RDP files via NAP for all end users in order to avoid any certificate errors.

 

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