Submit a request

Nerdio Help Center

I would like a list of NFA system accounts created in Office 365

While provisioning a new Nerdio for Azure (NFA) account, Nerdio will create the following users in your Azure Active Directory:

I. Mandatory users required for orchestrating various Azure and Office 365 actions

  1. Nerdio Azure Admin
  2. Nerdio O365 Admin
  3. Install User. This is a local admin account used to install software on desktops instead of having to log off and back on. It is a local admin only without any other privileges on the system.
  4. New User Template (default). This is a disabled account and can be deleted. It is an example of how user template should be set up so that when new users are added these disabled accounts can be copied to pre-populate all of the security groups and extended attributes.
  5. Performance Test User. This is a domain guest account that is not privileged to do anything but test performance (if you have enabled Performance monitoring).
  6. SMS Passcode Administrator. This is a service account that is used for SMS password.

II. Users made available for management convenience (note: these will be removed in an upcoming release)

  1. Customer Administrator
  2. Engineering Administrator
  3. Office 365 Administrator
  4. Partner Administrator
  5. Tier1 Support Administrator
  6. Tier2 Support Administrator


We strongly recommend you don't delete any of these users. You can disable the six users that are available for management convenience. Do NOT enable two factor authentication for Nerdio Azure Admin and Nerdio O365 Admin. Please contact us to reset passwords for the six mandatory users.
Was this article helpful?
0 out of 0 found this helpful


Please sign in to leave a comment.