If you are using a Notebook such as Microsoft Surface to login to your Nerdio desktop, the screen resolution is too small. For example, the desktop icons seem very small and barely readable.
This is a known issue when using VMWare View Client (the app you use to login to Nerdio) on devices with high resolution screens. There's a registry entry that fixes the issue. Of course, changing registry entries is not for everyone. Contact us and we would be happy to help.