How can we help?
Nerdio Partner Success Community
Engage with other Nerdio partners on varying topics
Nerdio desktop user? Contact your provider for support.
Nerdio partner? For Nerdio for Azure support nfa.support@getnerdio.com
For Nerdio Manager for MSP support nmm.support@getnerdio.com- Nerdio Manager for MSP (NMM)
- NMM Webinars
- For Nerdio partners
- NFA to NMM Migrations
- Nerdio for Azure (NFA)
- For all NPC and NFA users
- For Nerdio Private Cloud (NPC) users
Nerdio Manager for MSP (NMM)
Release Notes, Alerts and Scope of Support
How to Articles
Setup & Settings
- ★ Add An Account
- ★ Install Nerdio Manager for MSP (NMM)
- Moving the NMM Application to a Different Subscription
- Add a cloud PC account
- Auto scale functionality for Azure files in NMM
- Automatically re-image used hosts on log-off
Management - MSP level
- ★ Gather Application Insights Logs
- Alerts and notifications in NMM
- Approvals workflow
- Azure permissions required to install, update, and use Nerdio Manager for MSP
- How do I log out?
- How do you whitelabel NMM?
Management - Customer Account Level
- ★ FSLogix configuration options
- ★ Troubleshooting Active Directory Domain Join Errors in Nerdio Manager for MSP
- ★ Troubleshooting Desktop Image Sysprep Errors
- ★ Troubleshooting FSLogix profile mount errors in NMM
- AD Join and Install AD Extension Error Troubleshooting
- Add Language Packs to Image VMs
NMM Video Tutorials
- ★ Add an existing Account to Nerdio Manager for MSP
- ★ Customer Deployment Paths
- ★ Update Nerdio Manager for MSP
- Add a new Windows 365 Account
- Add, Remove and Manage Servers
- Auto-Scale - Multi User Desktop and RemoteApp (Pooled)
NMM Stories (Deep-Dives and Guides)
- ★ Nerdio Manager for MSP - Deep Dive with Vadim Vladimirsky @NerdioCon 2021
- Nerdio Manager for MSP Overview - Day 1 - Breakout 1
- FSLogix Profile VHD File Handles
- Steps to extend onprem Domain Controller into Azure
- Install and Configure Nerdio Manager for MSP (Greenfield)
- Azure and NMM Prerequisites
Setup a Demo in a Day
- Nerdio Manager for MSP - Setup Nerdio Manager for MSP
- Add a Greenfield account
- Nerdio Manager for MSP - Adding a Desktop Image
- Nerdio Manager for MSP - Create a Host Pool
- Nerdio Manager for MSP : Auto-Scale Overview
- Nerdio Manager for MSP - Create a Security Group
NMM Webinars
Nerdio Partner Acceleration Webinars
- Partner Acceleration Webinar - October 2022
- Partner Acceleration Webinar September 2022
- Partner Acceleration Webinar August 2022
- Partner Acceleration Webinar July 2022
- Partner Acceleration Webinar June 2022
- Partner Acceleration Webinar - May 2022
For Nerdio partners
Nerdio GoLive Engineering
Using Nerdio
- Can I add Multi-factor authentication (MFA) for my login to Nerdio Admin Portal (NAP)?
- General pointers for NFA accounts
- How do I publish pricing and plans on my website?
- How do I reset password for a user?
- How does NFA billing work?
- I want to allow users to access desktop via a web browser
NFA to NMM Migrations
Guides
- Nerdio for Azure Sunset
- Considerations when Migrating a Hybrid-AD(HAD) "Domain Trust" NFA Account to NMM
- Migrating NFA to NMM (Enterprise AVD) Updated 8.25.22
- Migrating NFA to NMM (Core and Ent AVD) - Retired Version
- Planning for a Successful NFA to NMM Migration
- Discovery Planning for all NFA to NMM Migrations (AVD and RDS)
Resources
Nerdio for Azure (NFA)
NFA - Quickstart Guides
Nerdio Accelerate for MSPs [Videos]
NFA Planned Maintenance
Getting started
- AVD Migration Path for Existing Environments
- AVD or RDS - how do I decide which one is the right option for me?
- AVD vs. RDS - a head-to-head comparison (when running in Azure)
- Azure series explained - A, B, D, E, N
- Azure Site Recovery Overview
- Can I change the internal nerdio.int domain?
Using Nerdio
- Accelerate - Reviewing FSLogix Errors via the Event Viewer
- Avoiding Sysprep Errors when Provisioning
- Azure Virtual Desktop - Remote Desktop Clients
- Backup overview
- Can I enable MFA on my Azure and Office 365 user accounts?
- Can I safely remove SafeDNS?
Nerdio Admin Portal
- Disabling/Bypassing SafeDNS
- Expanding an FSLogix profile disk
- How do I check the status of my account? And what does it indicate?
- How do I create an RDP access list?
- How do I remove SMSPasscode from my Nerdio environment?
- I want to setup a Point-to-Site VPN
For all NPC and NFA users
Getting started
Using Nerdio
- A User is Not Receiving an SMS message or Phone call for Two-Factor Authentication
- Adobe - GPO defaulting to reader
- Am I using Nerdio for Azure (NFA) or Nerdio Private Cloud (NPC)?
- B - An open application is preventing the user session from logging off.
- Can I assign multiple desktop pools to a single user in NPC?
- Can I pay by credit card?
IT administration
- Can I edit idle timeout for RDS Sessions?
- Can I redirect known files to OneDrive instead of my File Server?
- Can I safely delete demo users?
- How do I import users from Office 365?
- How do I keep track of desktop logins in my account?
- How do I set up notifications in NAP?
Nerdio Admin Portal
- Changing the password for trial users
- How do I create Windows 10 VDI desktops?
- How do I manage SMS PASSCODE services?
- How do I reassign user license to another user?
- I want to add or remove a user from Active Directory group
- I want to change user's information such as last name or mobile number?
For Nerdio Private Cloud (NPC) users
Getting started
Using Nerdio
- I get an error "available desktop resources are currently busy" when I log in to my desktop
- I get an error “The View agent reports that this desktop is currently logging off a previous session” when I log into my desktop
- I want an overview of NPC licensing, invoicing and billing
- I want to access Nerdio desktop from outside of the US
- I want to use a USB thumbdrive from my virtual desktop
- Why does my default printer keep changing?
IT administration
- Can I setup multiple golden desktop images?
- Certificate Management - NPC
- Does Nerdio implement content, category, or URL filtering as part of perimeter security?
- How do I shrink server disk size?
- How quickly can you make the DR site available?
- I can not connect to firewall from NAP
Nerdio Admin Portal
- An employee is leaving the company. How do I handle their Nerdio desktop?
- Can I set up a VPN connection using IKEv2 instead of IKEv1?
- How do I buy more server disk space and memory?
- How do I lookup information about my servers and manage my servers?
- I want to setup a new employee with a Nerdio desktop
- I want to unassign a desktop