How can we help?
For all Nerdio users
Getting started
- ★ I want to login to my desktop
- How do I print to my printer?
- How many monitors can I use with my Nerdio desktop?
- How much Outlook email storage space do I get?
- How secure is my information?
- I am locked out of my account
Using Nerdio
- ★ Remote support
- Disconnect vs. log off vs. shut down
- How do I pin a program to the taskbar?
- How do I setup email on my mobile device?
- How do I share my Outlook contacts and calendar?
- I can’t connect to my Nerdio desktop
For IT admins
Nerdio Admin Portal
- How do I reassign user license to another user?
- What is "Email Only (EOP1)"?
- Why do I see a yellow warning icon in Subscriptions?
- User's desktop is corrupted. How do I recover desktop?
- Can I set up a VPN connection using IKEv2 instead of IKEv1?
- I want to forward a user's email
System management
- An overview of synchronizing users between Office 365, Nerdio & Azure AD
- Customer wants to reset password. What should I do?
- Do you support two factor authentication to log in to Nerdio desktop?
- Does Nerdio implement content, category, or URL filtering as part of perimeter security?
- How do I allow users to install software?
- How do I retrieve a deleted folder or file?
Account management
- Can I pay by credit card?
- I want a copy of the compliance documents
- I want to be alerted when a server goes down
- I want to cancel my Nerdio account
- I want to reactivate my expired account
- I want to renew my Nerdio contract
For Nerdio partners
Nerdio for Azure (NFA)
General
- What happens when I clone a RDSH server?
- I would like to understand users vs. desktop users
- Am I using Nerdio for Azure (NFA) or Nerdio Private Cloud (NPC)?
- I would like to understand the Desktop Login pattern chart
- I would like to understand the Desktop Users chart
- I want to login to my NFA desktop