How can we help?
Nerdio Partner Success Community
Engage with other Nerdio partners on varying topics
Nerdio desktop user? Contact your provider for support.
Nerdio partner? For Nerdio for Azure support nfa.support@getnerdio.com
For Nerdio Manager for MSP support nmm.support@getnerdio.comFollow us on twitter @NerdioUpdates for latest updates, maintenance notifications, security alerts and new feature announcements
- Nerdio Manager for MSP (NMM)
- Nerdio for Azure (NFA)
- For all NPC and NFA users
- For Nerdio partners
- Technical Webinars/Question Answer
- For Nerdio Private Cloud (NPC) users
Nerdio Manager for MSP (NMM)
Release Notes and Alerts
Setup & Settings
- ★ Add An Account
- ★ Install Nerdio Manager for MSP (NMM)
- Add a cloud PC account
- Assign an outbound public IP to the host pool subnet
- Auto scale functionality for Azure files in NMM
- Default deployment resources and costs
Management - MSP level
- ★ Gather Application Insights Logs
- ★ How do I grant access to NMM?
- Azure permissions required to install, update, and use Nerdio Manager for MSP
- How do I log out?
- How do you whitelabel NMM?
- How to manage Azure Files shares in NMM?
Management - Customer Account Level
- ★ FSLogix configuration options
- ★ Troubleshooting Active Directory Domain Join Errors in Nerdio Manager for MSP
- ★ Troubleshooting Desktop Image Sysprep Errors
- ★ Troubleshooting FSLogix profile mount errors in NMM
- Add Language Packs to Image VMs
- Administering cloud PCs
NMM Video Tutorials
- ★ Add an existing Account to Nerdio Manager for MSP
- ★ Bulk Host Pool Actions
- ★ Customer Deployment Paths
- ★ Update Nerdio Manager for MSP
- Add a new Windows 365 Account
- Add, Remove and Manage Servers
NMM Stories (Deep-Dives and Guides)
- ★ Nerdio Manager for MSP - Deep Dive with Vadim Vladimirsky @NerdioCon 2021
- FSLogix Profile VHD File Handles
- Steps to extend onprem Domain Controller into Azure
- Install and Configure Nerdio Manager for MSP (Greenfield)
- Azure and NMM Prerequisites
- NMM - Install, Manage and Optimize
Nerdio for Azure (NFA)
NFA - Quickstart Guides
Nerdio Accelerate for MSPs [Videos]
NFA Planned Maintenance
Getting started
- AVD Migration Path for Existing Environments
- AVD or RDS - how do I decide which one is the right option for me?
- AVD vs. RDS - a head-to-head comparison (when running in Azure)
- Azure series explained - A, B, D, E, N
- Azure Site Recovery Overview
- Can I change the internal nerdio.int domain?
Using Nerdio
- Accelerate - Reviewing FSLogix Errors via the Event Viewer
- Avoiding Sysprep Errors when Provisioning
- Azure Virtual Desktop - Remote Desktop Clients
- Backup overview
- Can I enable MFA on my Azure and Office 365 user accounts?
- Can I safely remove SafeDNS?
Nerdio Admin Portal
- Expanding an FSLogix profile disk
- How do I check the status of my account? And what does it indicate?
- How do I create an RDP access list?
- How do I remove SMSPasscode from my Nerdio environment?
- I want to setup a Point-to-Site VPN
- I Want to Upgrade My Nerdio For Azure (NFA) Account
For all NPC and NFA users
Getting started
Using Nerdio
- A User is Not Receiving an SMS message or Phone call for Two-Factor Authentication
- Adobe - GPO defaulting to reader
- Am I using Nerdio for Azure (NFA) or Nerdio Private Cloud (NPC)?
- B - An open application is preventing the user session from logging off.
- Can I pay by credit card?
- Can I pay my Nerdio bill in currencies other than USD?
IT administration
- Can I consolidate file and AD servers?
- Can I edit idle timeout for RDS Sessions?
- Can I redirect known files to OneDrive instead of my File Server?
- Can I safely delete demo users?
- How do I import users from Office 365?
- How do I keep track of desktop logins in my account?
Nerdio Admin Portal
- Changing the password for trial users
- How do I create Windows 10 VDI desktops?
- How do I manage SMS PASSCODE services?
- How do I reassign user license to another user?
- I want to add or remove a user from Active Directory group
- I want to change user's information such as last name or mobile number?
For Nerdio partners
Nerdio GoLive Engineering
Using Nerdio mobile app
- Where can I learn more about Nerdio Portal?
- What is the difference between “Exit account” and “Logout”?
- How do I update the app to the latest version?
- Which version of the Nerdio App do I have?
- Do I need to have a Nerdio account to use the mobile app?
- Can I use Nerdio mobile app on my iPad?
How to Articles
Using Nerdio
- Can I add Multi-factor authentication (MFA) for my login to Nerdio Admin Portal (NAP)?
- Can I use my own Office 365 license?
- Customer is reporting slow desktop. What should I do?
- General pointers for NFA accounts
- How do I create a new Azure subscription?
- How do I publish pricing and plans on my website?
Nerdio API
Technical Webinars/Question Answer
For Nerdio Private Cloud (NPC) users
Getting started
Using Nerdio
- How secure is my information in your private cloud?
- I get an error "available desktop resources are currently busy" when I log in to my desktop
- I get an error “The View agent reports that this desktop is currently logging off a previous session” when I log into my desktop
- I want an overview of NPC licensing, invoicing and billing
- I want to access Nerdio desktop from outside of the US
- I want to use a USB thumbdrive from my virtual desktop
IT administration
- Can I setup multiple golden desktop images?
- Certificate Management - NPC
- Does Nerdio implement content, category, or URL filtering as part of perimeter security?
- How do I shrink server disk size?
- How quickly can you make the DR site available?
- I can not connect to firewall from NAP
Nerdio Admin Portal
- An employee is leaving the company. How do I handle their Nerdio desktop?
- Can I set up a VPN connection using IKEv2 instead of IKEv1?
- How do I buy more server disk space and memory?
- How do I lookup information about my servers and manage my servers?
- I want to setup a new employee with a Nerdio desktop
- I want to unassign a desktop