How can we help?
Nerdio desktop user? Contact your provider for support.
Nerdio partner? Contact engineering for tier 3 support.
Follow us on twitter @NerdioUpdates for latest system updates, maintenance notifications, security alerts and new feature announcements
- For all Nerdio users
- For Nerdio Private Cloud (NPC) users
- For Nerdio for Azure (NFA) users
- For Nerdio partners
For all Nerdio users
Getting started
- How do I print to my printer?
- How do I sign into my Office 365 MFA - enabled/enforced account?
- How much Outlook email storage space do I get?
- I am locked out of my account. What do I do?
- I want to contact support
- What are Nerdio support hours?
Using Nerdio
- A User is Not Receiving an SMS message or Phone call for Two-Factor Authentication
- Adobe - GPO defaulting to reader
- Am I using Nerdio for Azure (NFA) or Nerdio Private Cloud (NPC)?
- B - An open application is preventing the user session from logging off.
- Can I pay by credit card?
- Can I pay my Nerdio bill in currencies other than USD?
IT administration
- Can I consolidate file and AD servers?
- Can I edit idle timeout for RDS Sessions?
- Can I redirect known files to OneDrive instead of my File Server?
- Can I safely delete demo users?
- Can I setup multiple golden desktop images?
- How do I import users from Office 365?
Nerdio Admin Portal
- Changing the password for trial users
- How do I create Windows 10 VDI desktops?
- How do I manage SMS PASSCODE services?
- How do I reassign user license to another user?
- I want to add or remove a user from Active Directory group
- I want to change user's information such as last name or mobile number?
For Nerdio Private Cloud (NPC) users
Getting started
Using Nerdio
- ★ Remote support
- How secure is my information in your private cloud?
- I get an error "available desktop resources are currently busy" when I log in to my desktop
- I get an error “The View agent reports that this desktop is currently logging off a previous session” when I log into my desktop
- I want an overview of NPC licensing, invoicing and billing
- I want to access Nerdio desktop from outside of the US
IT administration
- Certificate Management - NPC
- Does Nerdio implement content, category, or URL filtering as part of perimeter security?
- How do I shrink server disk size?
- How quickly can you make the DR site available?
- I can not connect to firewall from NAP
- I want to assign a desktop
Nerdio Admin Portal
- An employee is leaving the company. How do I handle their Nerdio desktop?
- Can I set up a VPN connection using IKEv2 instead of IKEv1?
- How do I buy more server disk space and memory?
- How do I lookup information about my servers and manage my servers?
- I want to setup a new employee with a Nerdio desktop
- I want to unassign a desktop
Account management
- How do I change address on invoice?
- I want a copy of the compliance documents
- I want to cancel my Nerdio account
- I want to reactivate my expired account
- I want to renew my Nerdio contract
- I want to upgrade from the free trial to a paid plan
For Nerdio for Azure (NFA) users
NFA Planned Maintenance
Getting started
- Azure series explained - A, B, D, E, N
- Azure Site Recovery Overview
- I want to login to my NFA desktop
- I want to register RDS licensing
- I would like to understand the Desktop Login pattern chart
- I would like to understand the Desktop Users chart
Using Nerdio
- Avoiding Sysprep Errors when Provisioning
- Backup overview
- Can I enable MFA on my Azure and Office 365 user accounts?
- Can I safely remove SafeDNS?
- Can RDS users automatically be assigned to an RDS server that is available?
- Certificate Maintenance - SSL Signed RDP Files
Nerdio Admin Portal
For Nerdio partners
Using Nerdio mobile app
- Where can I learn more about Nerdio Portal?
- What are the differences between Nerdio mobile app and our web app?
- What is the difference between “Exit account” and “Logout”?
- How do I update the app to the latest version?
- Which version of the Nerdio App do I have?
- Do I need to have a Nerdio account to use the mobile app?
How to Articles
Using Nerdio
- Can I add Multi-factor authentication (MFA) for my login to Nerdio Admin Portal (NAP)?
- Can I use my own Office 365 license?
- Customer is reporting slow desktop. What should I do?
- General pointers for NFA accounts
- How do I create a new Azure subscription?
- How do I publish pricing and plans on my website?