How can we help?
Nerdio desktop user? Contact your provider for support.
Nerdio partner? Contact engineering for tier 3 support.
Follow us on twitter @NerdioUpdates for latest system updates, maintenance notifications, security alerts and new feature announcements
- For all Nerdio users
- For Nerdio Private Cloud (NPC) users
- For Nerdio for Azure (NFA) users
- For Nerdio partners
For all Nerdio users
Getting started
- How do I print to my printer?
- How much Outlook email storage space do I get?
- I am locked out of my account. What do I do?
- I want to contact support
- What are Nerdio support hours?
- What is Nerdio?
Using Nerdio
- Am I using Nerdio for Azure (NFA) or Nerdio Private Cloud (NPC)?
- Can I pay by credit card?
- Disconnect vs. log off vs. shut down
- Do you support two factor authentication to log in to Nerdio desktop?
- How do I pin a program to the taskbar?
- How do I retrieve a deleted folder or file?
IT administration
- Can I consolidate file and AD servers?
- Can I edit idle timeout for RDS Sessions?
- Can I redirect known files to OneDrive instead of my File Server?
- Can I safely delete demo users?
- Can I setup multiple golden desktop images?
- How do I import users from Office 365?
Nerdio Admin Portal
- Changing the password for trial users
- How do I reassign user license to another user?
- I want to add or remove a user from Active Directory group
- I want to change user's information such as last name or mobile number?
- I want to change user's password using Admin Portal
- I want to forward a user's email
For Nerdio Private Cloud (NPC) users
Getting started
Using Nerdio
- ★ Remote support
- How secure is my information in your private cloud?
- I get an error "available desktop resources are currently busy" when I log in to my desktop
- I want an overview of NPC licensing, invoicing and billing
- I want to access Nerdio desktop from outside of the US
- I want to connect to a projector
IT administration
- Does Nerdio implement content, category, or URL filtering as part of perimeter security?
- How do I reset password for a user?
- How do I shrink server disk size?
- How quickly can you make the DR site available?
- I can not connect to firewall from NAP
- I want a technical overview of Nerdio
Nerdio Admin Portal
- An employee is leaving the company. How do I handle their Nerdio desktop?
- Can I set up a VPN connection using IKEv2 instead of IKEv1?
- How do I buy more server disk space and memory?
- How do I lookup information about my servers and manage my servers?
- I want to setup a new employee with a Nerdio desktop
- I want to unassign a desktop
Account management
- How do I change address on invoice?
- I want a copy of the compliance documents
- I want to cancel my Nerdio account
- I want to reactivate my expired account
- I want to renew my Nerdio contract
- I want to upgrade from the free trial to a paid plan
For Nerdio for Azure (NFA) users
Getting started
Using Nerdio
- Can I safely remove SafeDNS?
- Can RDS users automatically be assigned to an RDS server that is available?
- How do I add printers when there are no local servers?
- How do I create and use on-ramp regions?
- How do I size VDI desktops and RDS session hosts?
- I want to convert a PC to a thin client