How can we help?
Nerdio desktop user? Contact your provider for support.
Nerdio partner? For Nerdio for Azure support nfa.support@getnerdio.com
For Nerdio Manager for MSP support nmm.support@getnerdio.comFollow us on twitter @NerdioUpdates for latest system updates, maintenance notifications, security alerts and new feature announcements
- Nerdio Manager for MSP (NMM)
- Nerdio for Azure (NFA)
- For all NPC and NFA users
- For Nerdio partners
- Technical Webinars/Question Answer
- For Nerdio Private Cloud (NPC) users
Nerdio Manager for MSP (NMM)
Release Notes and Alerts
Setup & Settings
- ★ Add An Account
- ★ Install Nerdio Manager for MSP (NMM)
- Assign an outbound public IP to the host pool subnet
- Default deployment resources and costs
- Deploy Nerdio Manager from custom template
- FSLogix share permissions
Management - MSP level
- ★ Gather Application Insights Logs
- ★ How do I grant access to NMM?
- Azure permissions required to install, update, and use Nerdio Manager for MSP
- How do I log out?
- How will you invoice me?
- NMM Users and Roles at the MSP level
Management - Customer Account Level
- ★ FSLogix configuration options
- ★ Troubleshooting Active Directory Domain Join Errors in Nerdio Manager for MSP
- ★ Troubleshooting Desktop Image Sysprep Errors
- ★ Troubleshooting FSLogix profile mount errors
- Add Language Packs to Image VMs
- Auto-Scale Settings for Host Pools in NMM
NMM Video Tutorials
- ★ Add an existing Account to Nerdio Manager for MSP
- ★ Bulk Host Pool Actions
- ★ Customer Deployment Scenarios
- ★ Update Nerdio Manager for MSP
- Add, Remove and Manage Servers
- Auto-Scale - Multi User Desktop and RemoteApp (Pooled)
NMM Guides
- ★ Nerdio Manager for MSP - Deep Dive with Vadim Vladimirsky @NerdioCon 2021
- Install and Configure Nerdio Manager for MSP (Greenfield)
- NMM - Azure and NMM Prerequisites
- NMM - Install, Manage and Optimize
- NMM - Adding Accounts
- NMM - Managing Accounts
Nerdio for Azure (NFA)
NFA - Quickstart Guides
Nerdio Accelerate for MSPs [Videos]
NFA Planned Maintenance
Getting started
- Azure series explained - A, B, D, E, N
- Azure Site Recovery Overview
- Can I change the internal nerdio.int domain?
- Configuring Nerdio Firewall Settings
- Enabling Self Service Password Reset in a WVD Environment
- First 7 Things to Configure in a New NFA Account
Using Nerdio
- Accelerate - Reviewing FSLogix Errors via the Event Viewer
- Avoiding Sysprep Errors when Provisioning
- Backup overview
- Can I enable MFA on my Azure and Office 365 user accounts?
- Can I safely remove SafeDNS?
- Can RDS users automatically be assigned to an RDS server that is available?
Nerdio Admin Portal
- Expanding an FSLogix profile disk
- How do I check the status of my account? And what does it indicate?
- How do I create an RDP access list?
- How do I remove SMSPasscode from my Nerdio environment?
- I want to setup a Point-to-Site VPN
- I Want to Upgrade My Nerdio For Azure (NFA) Account
For all NPC and NFA users
Getting started
- How do I print to my printer?
- How do I sign into my Office 365 MFA - enabled/enforced account?
- How much Outlook email storage space do I get?
- I am locked out of my account. What do I do?
- I want to contact support
- I want to use WVD Pools
Using Nerdio
- A User is Not Receiving an SMS message or Phone call for Two-Factor Authentication
- Adobe - GPO defaulting to reader
- Am I using Nerdio for Azure (NFA) or Nerdio Private Cloud (NPC)?
- B - An open application is preventing the user session from logging off.
- Can I pay by credit card?
- Can I pay my Nerdio bill in currencies other than USD?
IT administration
- Can I consolidate file and AD servers?
- Can I edit idle timeout for RDS Sessions?
- Can I redirect known files to OneDrive instead of my File Server?
- Can I safely delete demo users?
- How do I import users from Office 365?
- How do I keep track of desktop logins in my account?
Nerdio Admin Portal
- Changing the password for trial users
- How do I create Windows 10 VDI desktops?
- How do I manage SMS PASSCODE services?
- How do I reassign user license to another user?
- I want to add or remove a user from Active Directory group
- I want to change user's information such as last name or mobile number?
For Nerdio partners
Nerdio GoLive Engineering
Using Nerdio mobile app
- Where can I learn more about Nerdio Portal?
- What is the difference between “Exit account” and “Logout”?
- How do I update the app to the latest version?
- Which version of the Nerdio App do I have?
- Do I need to have a Nerdio account to use the mobile app?
- Can I use Nerdio mobile app on my iPad?
How to Articles
Using Nerdio
- Can I add Multi-factor authentication (MFA) for my login to Nerdio Admin Portal (NAP)?
- Can I use my own Office 365 license?
- Customer is reporting slow desktop. What should I do?
- General pointers for NFA accounts
- How do I create a new Azure subscription?
- How do I publish pricing and plans on my website?
Nerdio API
Technical Webinars/Question Answer
For Nerdio Private Cloud (NPC) users
Getting started
Using Nerdio
- How secure is my information in your private cloud?
- I get an error "available desktop resources are currently busy" when I log in to my desktop
- I get an error “The View agent reports that this desktop is currently logging off a previous session” when I log into my desktop
- I want an overview of NPC licensing, invoicing and billing
- I want to access Nerdio desktop from outside of the US
- I want to connect to a projector
IT administration
- Can I setup multiple golden desktop images?
- Certificate Management - NPC
- Does Nerdio implement content, category, or URL filtering as part of perimeter security?
- How do I shrink server disk size?
- How quickly can you make the DR site available?
- I can not connect to firewall from NAP
Nerdio Admin Portal
- An employee is leaving the company. How do I handle their Nerdio desktop?
- Can I set up a VPN connection using IKEv2 instead of IKEv1?
- How do I buy more server disk space and memory?
- How do I lookup information about my servers and manage my servers?
- I want to setup a new employee with a Nerdio desktop
- I want to unassign a desktop
Account management
- How do I change address on invoice?
- I want a copy of the compliance documents
- I want to cancel my Nerdio account
- I want to reactivate my expired account
- I want to renew my Nerdio contract
- I want to upgrade from the free trial to a paid plan